CustomerExperienceSmall

COMMUNICATIONS: FREE EBOOK

Customer Experience
For Dummies

This book is aimed at decision makers and influencers who can drive the way your organization chooses to meet the demands of today’s sophisticated customer.

Yes I’d like to learn about the digital customer experience!

WHAT'S INSIDE?

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The Evolving Customer Experience

How did we get here? From dialing an 800 number, into the digital age. 

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Examining Today's
Digital Customer

How digital are customers? How digital do customers want CX to be? Why does it matter?

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Looking at Company Roles in CX

Changes in customer behavior dictate changes for agents -- reimagine who delivers customer care.